This article will guide you on Computer Support Technician Job Description and what you need to know about the Computer Support Technician
computer support technician job description are supported by IT support professionals by their assistance in using and troubleshooting a variety of computer networks and hardware. IT support specialists must be talented programmers and problem-solvers to succeed in this position.
IT support technicians generally provide technical assistance through installing, testing, and upgrading computer hardware and software.
This involves taking calls and engaging in live chats with customers to help them with any technical issues they might be experiencing online. To establish certain technological practices, it is crucial for computer support technician workers stay current on cybersecurity.
IT support specialists can now use the skills acquired in earlier computer science courses to support business operations by assisting staff members with their online task completion.
IT support personnel will have the chance to advance to more senior IT positions like IT manager or systems architect.
One Example of A Job Description
Below are the Examples of computer support technician job description
Responsibilities and Obligations
- Successfully supports the technology coordinator and does the tasks they are given.
- deployment and setup of 1:1 devices
- Supporting students, teachers, and administrators directly
- Jamf Pro is used for managing mobile devices.
- Infrastructure Upkeep: Nutanix VM, Meraki Networking
- Google Workspace administration
- Ticket resolution for the IT Help Desk
- All district technology users will receive hardware or software installation, configuration, and troubleshooting assistance.
Qualifications
- Experience with Windows, Apple, and Chromebook devices for 1-3 years
- Preferably with Google Workspace, PowerSchool SIS, or MDM, 1-3 years of IT support experience
- Desired knowledge of Veeam, Nutanix, DHCP & DNS, Active Directory, and Windows Systems Administration
- A+, Network +, Microsoft, or Google certifications, among others, would be advantageous.
Two Examples of a job description
Responsibilities
- Provide service desk help while directly reporting to top team members and solving issues to the practitioner’s satisfaction.
- Keep track of and promptly address requests made through the IT support desk.
- All hardware and software issues should be investigated and fixed. As necessary, escalate requests to the proper person. Replace or repair broken components and machinery.
- Offer desktop and laptop assistance on-site, including new hardware installation, imaging, and deployment.
- Provide auxiliary telecom system assistance, such as for mobile phones, voicemail, and user configuration
- Use and keep ServiceNow up to date.
Assist consumers with Onboarding and Offboarding
- Make sure your workstation contains a computer, a monitor, a keyboard, a mouse, a desk phone, and any other specific equipment you might need. Installing, testing, and configuring a new workstation, accessories, and software
- Educate new users on using the technology
- Ensure all procedures are followed to protect Baker Tilly’s assets and data.
Give the technology team support.
- Keep track of all your equipment, software, and licensing.
- Give presentations and showcase how to use certain tools to increase system productivity.
- aid in the creation of training materials and coursework
Upkeep and Expansion of One’s Knowledge in One’s Field of Competence
completing the initial start-up strategy successfully and gaining a thorough understanding of the organization’s key technologies
Taking classes will help you advance your knowledge and abilities.
Follow the rules for continuing education.
Boost productivity, technical proficiency, and communication abilities
Qualifications
Computer technology associate’s degree or a closely related field MCP, A+, and HDI Support Center Specialist certifications are preferred, as are a least one (1) year of prior workstation support experience and the capacity to function independently and as part of a team effectively.
Prioritizing, paying close attention to details, keeping discretion, and providing excellent customer service are skills that must be possessed.
Working effectively with all tiers of firm management, practitioners, clients, and other external business contacts requires excellent communication skills.
Three Example of Job description
Responsibilities and Obligations
- Respond to daily end-user support inquiries for both local and distant customers, including problems with hardware, software, peripherals, mobile devices, and VOIP phones.
- the capacity to install, set up, and deploy hardware and software as required
- IT organization and upkeep Keeping track of gear and assisting with its deployment and retirement as necessary
- As instructed, record occurrences and procedures, and make sure that all tickets require follow-up work and calls get the proper attention.
- Upkeep, examination, and troubleshooting of software and computer accessories
- aid in creating and documenting modifications to established procedures
- PCs, laptops, monitors, printers, and other relevant devices should be tested, imaged, and cleaned.
Qualifications
- past technical support experience spanning at least two to three years
- Ability to work a flexible schedule and participate in an on-call rotation as necessary
- Job is based in (City, State), with some travel required to (City, State). Parsippany will serve as the base for initial training. The applicant must be capable of travelling to any location as needed.
- comparable work experience in the IT business, a bachelor’s degree in a similar discipline, or industry certification (s)
- being able to help and engage with consumers and personnel that are located remotely via the phone
To get more career tips visit http://Job Description for Information Technology
Average salary and benefits
In the United States, the yearly average pay for an IT support technician is $54,900. Salary varies according on education, experience level, and geographic area.
Conclusion
After computer experts identify the required hardware and software, job descriptions for computer support technicians are given.
There will probably be a large demand for job descriptions for computer support technicians over the next five years.